What is the “Guest First Design Strategy”?

by | May 15, 2020

We know that designing a great hotel isn’t easy and we know that hotel management has its work cut out for it.  There are a lot of moving pieces and competing priorities. When it comes to hotel design, our “Guest First Design Strategy” has been proven to increase hotel revenue.  Without this, you could spend years planning your design and it won’t matter.  This is something I have mastered, spending years in the hotel industry and in my career as a hotel designer.

But what does it mean – Guest First Design Strategy?

Easy – when we design your hotel, we’re putting the guest first.  We are thinking like a guest.

Your guest’s eyes are the ones that we need to see the hotel through and every decision that we make is in the interest of elevating their experience while staying at your hotel.

How to Use the Guest First Design Strategy

guest first design strategy
Let’s talk, in broad strokes, how we can do that:

  • Design a hotel that makes them feel good.
  • We design hotels that feel like they are made just for your guest.
  • It should transcend their expectations

We always make sure that we’re meeting brand requirements and safety standards.  As well, we know your budget is a key factor and we work within that.

I have made it my career to know what hotels need, to master the approach that will elevate your hotel.  I have found that by implementing the Guest First Design Strategy, the other pieces of the puzzle fall into place. My Guest First Design Strategy has been proven to impress your guests and, in turn, increase your hotel revenue.

Let’s talk more – comment below, reach out to me through my website or give me a call.  I would love to chat about your hotel or just say hello.

LESLEY WONG, Principal Designer

Lesley is committed to continuously keeping up with ever-changing trends and technology. But as every decorator knows, there’s no greater opportunity for learning than on-the-job experience. Lesley has worked in hospitality, commercial and residential projects and enjoys crafting customized and beautiful environments for her clients.

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