What Factors Affect Your Guest’s Satisfaction?

by | Oct 15, 2021

What kind of words come up frequently in positive online hotel reviews? Reviews in which hotel guests express satisfaction and delight.

Words like elegant, romantic, and serene. The use of these, and similar words, by their guests tell us that the hotel had a clear strategy. They had a definite idea of the mood they wanted to convey and by a combination of factors, that certainly would include thoughtful interior design and decor, they successfully hit the target. 

These emotive words are born from the positive emotions that these guests felt during their hotel stay. These same emotions lead to satisfaction, positive memories, and importantly for hoteliers, a strong sense of loyalty. If that sense of loyalty is strong enough this can lead to your guest becoming a veritable evangelist for your hotel and such a guest is worth their weight in gold.

In this article, we will give a flavor of the kinds of things, purely from a decor and interior design point of view, that can achieve this kind of positive impact on guest satisfaction. 

The fact that there is a strong link between your successful choice of hotel decor and the positive emotions of your guests should not be surprising. The ancient philosophy of feng shui is one example proving that the consciousness of a strong connection between interior design and our feeling of well-being and happiness is nothing new.

How can you choose design elements that will appeal to your guests’ sense of satisfaction, leading to stellar online reviews? Let’s revisit those three words that often crop up in online reviews that glow with customer satisfaction. 


post-COVID travel


When it comes to decor and design, a sense of elegance can be achieved by creating spaces that are bright, light, and airy. Darker colors absorb light so use lighter shades to achieve an air of elegance in any given space. Beware of using too much white however as you don’t want to tip the balance from elegant to sterile and unwelcoming.

Balancing your use of light and white with bright-colored accents and even the modest use of black will make a space feel elegant and spacious.


Couples that stay in your hotel will appreciate your efforts to convey a sense of romance in your guestrooms. One way to accomplish this romantic vibe is by using soft, flowing fabrics. Select furniture with curved lines rather than sharp angular ones.

The tasteful and judicious use of red can also infuse a pinch of passion into your overall design scheme.

post-COVID travel


Giving nature and art a strong presence in your hotel’s interior design is a wonderful way to inspire and delight your guests while giving them a sense of peace and serenity. One way to do this is by the liberal inclusion of artwork, plants, and flowers. Plants and flowers are natural stress reducers. They also filter the air, increase oxygen levels, decrease allergens, and generally brighten the atmosphere both emotionally and aesthetically.

Since our brains respond to beautiful art in a restorative way, why not make liberal use of tasteful paintings, sculptures, ceramics, and other decorative pieces to enhance that feeling of peace and tranquil serenity.

At Lesley Wong Interiors, we can help you to achieve your goal of exceeding your guests’ expectations. Much of this can be achieved by having the right interior design strategy. We will be happy to work with you in its creation and implementation, book a call today.


LESLEY WONG, Principal Designer

Lesley is committed to continuously keeping up with ever-changing trends and technology. But as every decorator knows, there’s no greater opportunity for learning than on-the-job experience. Lesley has worked in hospitality, commercial and residential projects and enjoys crafting customized and beautiful environments for her clients.

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