What Factors Affect Your Guest’s Satisfaction?

What Factors Affect Your Guest’s Satisfaction?

What kind of words come up frequently in positive online hotel reviews? Reviews in which hotel guests express satisfaction and delight. Words like elegant, romantic, and serene. The use of these, and similar words, by their guests tell us that the hotel had a clear...
Guest Complaints You May Never Hear

Guest Complaints You May Never Hear

In this video, Lesley Wong talks with Clara Power, owner of Power Travel, on the following topics: 1) Issues and guest complaints that your guests may not be telling you, but will stop them from recommending your hotel 2) How the criteria for choosing a hotel has...

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