Guest Complaints You May Never Hear

by | Sep 15, 2020

In this video, Lesley Wong talks with Clara Power, owner of Power Travel, on the following topics:

1) Issues and guest complaints that your guests may not be telling you, but will stop them from recommending your hotel

2) How the criteria for choosing a hotel has changed since COVID-19 began

3) How Canadian hotels can attract domestic travelers

4) How hotel design can play a part in getting your guests to recommend you to all of their friends and how our Guest First Design Strategy can help you increase revenue

At Lesley Wong Interiors, we have helped hoteliers improve their guest experience with our Guest First Design Strategy.  Reach out using the form below so that we can talk more about your hotel.

LESLEY WONG, Principal Designer

Lesley is committed to continuously keeping up with ever-changing trends and technology. But as every decorator knows, there’s no greater opportunity for learning than on-the-job experience. Lesley has worked in hospitality, commercial and residential projects and enjoys crafting customized and beautiful environments for her clients.

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