Guest Complaints You May Never Hear
In this video, Lesley Wong talks with Clara Power, owner of Power Travel, on the following topics:
1) Issues and guest complaints that your guests may not be telling you, but will stop them from recommending your hotel
2) How the criteria for choosing a hotel has changed since COVID-19 began
3) How Canadian hotels can attract domestic travelers
4) How hotel design can play a part in getting your guests to recommend you to all of their friends and how our Guest First Design Strategy can help you increase revenue
At Lesley Wong Interiors, we have helped hoteliers improve their guest experience with our Guest First Design Strategy. Reach out using the form below so that we can talk more about your hotel.