Acessibility & Hotel Design

In this video, Lesley chats with Sarah Tengler of Impact Vacations about the importance of accessibility in hotel design. At Lesley Wong Interiors, we have helped hoteliers improve their guest experience with our Guest First Design Strategy.  Reach out using the...

Guest Complaints You May Never Hear

In this video, Lesley Wong talks with Clara Power, owner of Power Travel, on the following topics: 1) Issues and guest complaints that your guests may not be telling you, but will stop them from recommending your hotel 2) How the criteria for choosing a hotel has...

guest complaints

How the Right Hotel Design can Improve Guest Experience

You have received some pointed complaints, or a recent guest left a bad review of your hotel online. We have all been there, and it is never a pleasant experience to know we didn’t meet customer expectations. While there are many ways of addressing customer...

Big Dreams and a Small Space – How to Make it Work!

Whether you are in an office or a retail space, do not let a cramped workspace get you down!  There are ways to make the space seem larger.  (Bonus – these work just as well for a small home!) Here are just 5 of our tips: 1. Let the Light In As we have talked about...

Who Are Your Guests?

One challenge of hotels that we have touched on before is the diversity of guests.  You are welcoming guests of various ages and backgrounds.  Your guests are coming to stay with you for a variety of reasons, from business travel to a relaxing vacation.   It can be...


Clean Design: Building Confidence in Post-COVID Travel

Clean is the new king in hotels.  In the wake of COVID-19, hotels are competing on cleanliness.  Hilton made news when it released its new stringent cleaning guidelines to protect its guests.  As the industry slowly recovers, guests are paying attention We have...

3 Questions to Ask Your Hotel Interior Designer

Finding the right hotel interior designer can feel daunting.  There are many options and, given your investment in your hotel, you want to make sure that it looks right. How do you find the team that will bring your vision to life? When you meet someone, how do you...

interior designer

3 Questions to Ask Before your Next Hotel Project

“If you fail to plan, you plan to fail”. No where do we see that simple truth more clearly than in a hotel renovation.  Without a clear plan, your hotel project will flounder, lack focus and you will see added expenses and delays.  A hotel is an investment and a...


Preparing for the “New Normal” in Commercial Design

Many people would agree that the COVID19 pandemic has changed things permanently, or at least for the foreseeable future.  The way that we interact, socialize and work has been transformed, and by all appearances, it seems that we will never go back to the way...

What is the “Guest First Design Strategy”?

We know that designing a great hotel isn’t easy and we know that hotel management has its work cut out for it.  There are a lot of moving pieces and competing priorities. When it comes to hotel design, our “Guest First Design Strategy” has been proven to increase...

guest first design strategy

“Lesley and her team were very friendly, professional, and a pleasure to work with. They did a tremendous job preparing our place for the market and took the stress out of the whole process. Thank you for helping us sell our condo!”

Tanya, Toronto

We Would Love to Hear From You!

Phone : (416) 879-4396  |  Office : (905) 240-1106

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